Criminals are targeting customers of all banks, trying to get them to download software that allows the criminal to take control of the customer’s computer.
These criminals are cold-calling customers and pretending to be from various organisations (internet service providers, computer companies, banks, software firms and the police). When they call, they claim there is a problem with your computer or internet service (for example, something causing it to run slowly).
To avoid falling victim to this scam, all customers should:
- Be wary of unsolicited phone calls.
- Avoid letting someone you don’t know or trust have access to your computer, especially remotely.
- Never log on to Online Service (internet banking) while someone else has access to your computer.
- Never disclose your 4-digit card PIN or your internet banking password, even by tapping them into the phone keypad.
If you think you may have been a victim of fraud, or you’ve received a call of this nature, please get in touch with us straightaway on 0345 850 2330.